As one of the leading Internet service providers (ISP)
in the U.S., AT&T Worldnet Service has received wide recognition
for its outstanding service. To provide an additional benefit
for members, monthly chat events with featured celebrities
were held on ATT.net to enable interaction via a real-time
environment.
Live
chat moderation
Chat Moderation The client approached
me to moderate selected chats, providing both technical
assistance to users and phone-based interaction with
the celebrity. During these live events, I served
in various roles, including moderator, online greeter,
and the guest's primary point of contact. Often I
would talk on the phone with the featured personality
while I transcribed their responses for the chat room.
This enabled me to work directly with many celebrities,
including Jonathan Frakes, who starred as Commander
William T. Riker in Star Trek: The Next Generation.
Improved Retention After each event,
an edited transcript was created and posted for archival
purposes on the website. The popularity and frequency
of these chats improved AT&T Worldnet's retention
rate, maintaining subscribers for longer periods of
time.
