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Customer Support
Award-Winning Customer Support Web Site
Our award-winning
customer support web site offers you a variety of support materials
and services. Services include
- Online Case Tracking System
- Submit, Review, Update technical service anytime of
the day
- Comprehensive Knowledge Base
- Thousands of solutions to known problems or questions
- World Wide User Community of 30,000+ where customers gather
to discuss product implementation
- Customers help each other
- Contribute to a User Knowledge Base
- User Discussion Forums
- Personalized Alerts and Announcements
- Online Access to Service Packs, Patches, and Online Documentation
Register
Now and earn 1,000 Reward Points!
Contacting Customer Support
While the Customer Support web site is a great place to get
help and submit service requests, you can also reach
Customer Support by telephone and email. Before you can
obtain support for Mercury Interactive products, you must first
register
with us. Although it may take 1-2 days for your support
web site account to be active, you will be eligible to contact
us immediately once you register.
Support Programs to Optimize Your Technology Investment
Mercury Interactive provides a broad range of support and maintenance
services that cover planning, implementation, upgrades and ongoing
usage. Our Customer
Support Programs for Testing and Application Performance
Management (APM) ensure the optimum performance of your Optane
solution -- and the maximum benefit to your business.
Our Commitment to Quality
To ensure the highest quality support, Mercury provides a comprehensive
Customer
Support Plan, which includes our escalation procedures and
response time and resolution targets.
Share Ideas and Network with Peers
Mercury Interactive Local User Group meetings provide a forum
where you can share knowledge, experiences, and advice with
fellow users, as well as join technical discussions with guest
speakers from the Mercury Interactive staff, user community,
and partner organizations. Whether you're a power user of a
Mercury Interactive tool or a new user looking for insight from
others, join one of our Local User Groups! |
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